Last Updated: September 13, 2026

At UNTAMED, our products are made especially for you through our print-on-demand fulfillment process. Because each product is produced after an order is placed, our return, refund, replacement, and cancellation policy differs from that of traditional retail stores.

Please read this policy carefully before placing your order.

1. Our Print-on-Demand Model

UNTAMED operates using a print-on-demand (POD) model.

This means that products are generally produced specifically after an order is placed. Our fulfillment partner, Qikink, handles the production, packaging, and shipping of our products.

Because products are made on demand, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the product.

However, if you receive a product that is defective, damaged, incorrectly printed, or different from what you ordered, we will review the issue and, where eligible, provide a replacement or refund.

2. When Are Returns or Replacements Accepted?

You may request a return, replacement, or refund if you receive:

A damaged product
A defective product
A misprinted product
The wrong product
A product with a significant manufacturing or fulfillment error
An item that is materially different from the product you ordered

All such claims must be reported within 7 days of delivery.

Claims submitted after this period may not be eligible for replacement or refund.

This timeframe is aligned with the claim window used by our fulfillment partner for defective, damaged, or misprinted products.

3. How to Request a Refund or Replacement

If you believe that you received a defective, damaged, misprinted, or incorrect product, please contact us at:

amdaya.clothing@gmail.com

Please include:

Your order number
Your name
Your registered email address or phone number
A clear description of the issue
Clear photographs of the product
Clear photographs of the packaging
An unboxing video, where available

For damaged or defective products, Qikink requires photographs and an unboxing video for verification in its current claims process.

Providing an unboxing video is therefore strongly recommended.

4. Unboxing Video Requirement

Because products can be damaged during transportation or while being opened, we strongly recommend recording a continuous video while opening your package.

The video should clearly show:

The unopened package
The courier packaging
The process of opening the package
The product inside
The defect, damage, or incorrect item

If a claim cannot be verified because sufficient evidence is not available, the claim may be rejected.

Qikink states that where the cause of an issue cannot be verified without an unboxing video, it may not be liable for a refund or replacement.

5. Damaged Package

If your package appears visibly damaged when it is delivered, please:

Take photographs of the package before opening it.
Record an unboxing video.
Mention the damage to the delivery partner, where possible.
Contact us as soon as possible.

Do not throw away the original packaging until your claim has been reviewed.

Qikink recommends recording package damage in the courier delivery remarks because this can help with courier claims.

6. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Photographs of the product received
Photographs of the packaging
Unboxing video, if available

After verification, we may provide a replacement or refund, depending on the circumstances.

7. Defective or Misprinted Product

If your product has a significant manufacturing or printing defect, please contact us within 7 days of delivery.

Examples may include:

Major printing errors
Incorrect artwork
Severe printing damage
Manufacturing defects
Product damage that occurred before or during fulfillment
Receiving a substantially incorrect product

Minor variations in print appearance, color, or positioning may not necessarily constitute a defect.

Digital screens and physical printing processes can produce slight differences in color. Qikink also notes that exact color matching between a digital design and the final printed product cannot always be guaranteed.

8. Wrong Size Ordered by Customer

Please carefully check our size chart before placing your order.

If you select the wrong size while ordering, the product will generally not be eligible for a refund, return, or free exchange.

For example, if you order an M and later realize that you need an L, this will normally be treated as a customer-selected size and not as a product defect.

Qikink's current POD policy similarly treats customer-selected wrong sizes as non-defect returns and requires a new order at the seller/customer's expense.

If you believe the actual product has a significant size discrepancy compared with the published size chart, contact us with photographs and measurements so that we can investigate.

9. Size Tolerance

Apparel manufacturing can involve small measurement variations.

A minor difference between the listed measurement and the actual garment measurement may occur as part of the manufacturing process.

Qikink currently identifies a tolerance of approximately ±0.5 inch for apparel measurements. Such a minor difference is generally not considered a manufacturing defect.

10. Change of Mind / No-Defect Returns

Because UNTAMED products are made on demand, we generally do not accept returns or refunds simply because you:

Changed your mind
Don't like the product after receiving it
Ordered the wrong size
Ordered the wrong product
No longer want the product
Found another product you prefer
Expected a different color based on your screen
Ordered by mistake

This policy helps us avoid producing replacement products unnecessarily and allows us to operate our POD model sustainably.

11. Cancellation Policy

Because our products are made on demand, cancellation requests must be made as soon as possible after placing the order.

If your order has not yet entered processing, we may be able to cancel it.

Once an order has entered production or fulfillment, cancellation may no longer be possible because the product may already have been produced specifically for you.

Qikink's current system permits cancellation while an order remains in its Live status; once processing has progressed, cancellation may not be available.

To request a cancellation, contact:

amdaya.clothing@gmail.com

Please include your order number.

A cancellation request is not guaranteed until we confirm it with you.

12. Refunds for Approved Claims

If your refund request is approved, we will process the refund using the applicable payment method or process available for your order.

The time taken for the refunded amount to appear in your account may depend on:

Your payment provider
Your bank
The payment method used
Processing timelines of the relevant financial institution

UNTAMED cannot guarantee the exact time required by a third-party payment provider or bank to credit a refund.

13. Replacement Instead of Refund

Depending on the circumstances, we may offer a replacement product instead of a monetary refund.

For example, if you receive a defective or incorrectly printed product, we may arrange for the affected product to be reproduced and shipped to you.

The final resolution will depend on:

The nature of the issue
Evidence provided
Fulfillment partner verification
Product availability
Shipping serviceability
Applicable circumstances

Where a replacement is approved, additional shipping charges will generally not be charged to you when the issue is confirmed to be a fulfillment or manufacturing error.

14. Lost Orders

If an order is confirmed as lost during transit by the applicable shipping partner, we will investigate the shipment and work with our fulfillment/shipping partners to determine the appropriate resolution.

Depending on the circumstances, an eligible order may be reproduced and reshipped or refunded.

Qikink's current policy provides for a refund after an order is confirmed as lost in transit.

15. Return-to-Origin (RTO) Orders

An order may be returned to the fulfillment facility if delivery cannot be completed.

This can happen because of:

Incorrect or incomplete address
Incorrect pincode
Customer unavailable or unreachable
Customer refusing delivery
COD amount not being available
Delivery location being inaccessible
Courier serviceability issues
Other delivery-related circumstances

Qikink identifies these and similar situations as reasons an order may become undelivered or RTO.

An RTO caused by incorrect information, refusal of delivery, or other circumstances attributable to the customer does not automatically qualify for a refund.

If you want the order to be shipped again, additional shipping or other applicable charges may apply.

16. COD Orders and Refused Deliveries

If you place a Cash on Delivery order, you are expected to accept and pay for the order when it is delivered.

If a customer refuses a COD order without a valid reason, the order may become RTO.

Repeated refusal of COD orders may affect our ability to offer COD to that customer in the future.

17. Products Damaged by the Customer

Refunds or replacements generally will not be provided for damage caused after delivery by the customer.

This includes damage caused by:

Cutting the garment while opening the package
Incorrect washing or care
Bleaching
Ironing or drying incorrectly
Normal wear and tear
Accidental damage
Alterations or modifications
Improper use

Please follow the care instructions provided with your product.

18. Color and Print Variations

Product images displayed on our website are intended to provide a representation of the actual product.

Slight differences may occur because of:

Screen and display settings
Lighting conditions
Photography
Printing processes
Ink and fabric characteristics

A minor difference in color between the website image and the physical product does not automatically qualify as a defect.

Qikink also notes that exact digital-to-physical color matching cannot always be guaranteed with digital printing.

19. Non-Eligible Refund or Replacement Requests

A refund or replacement may not be provided where:

The request is submitted more than 7 days after delivery.
The customer selected the wrong size.
The customer simply changed their mind.
The customer no longer wants the product.
The product has been used improperly.
The product has been washed or altered before the issue was reported.
The product was damaged by the customer.
Sufficient evidence of the claimed defect cannot be provided.
The issue is a minor color or measurement variation within reasonable manufacturing tolerance.
The customer provided incorrect shipping information.
The customer refused or failed to accept the shipment.
The order was returned because the customer was unavailable or unreachable.
The issue resulted from circumstances outside our reasonable control.

This list does not limit any rights you may have under applicable law.

20. How Long Do I Have to Report an Issue?

You must contact us within:

7 days of the date your order is marked as delivered.

We strongly recommend reporting an issue as soon as you notice it.

Requests submitted after the applicable period may not be eligible for a refund or replacement.

21. How to Contact Us

For any refund, return, replacement, cancellation, or product-related issue, contact:

ADMAYA CLOTHING
Brand: UNTAMED
Location: Rishikesh, Uttarakhand, India
Email: amdaya.clothing@gmail.com

Please include your order number in your email.

For defective, damaged, or incorrect products, please also attach the relevant photographs and video evidence.

22. Policy Changes

We may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our business, products, fulfillment process, payment methods, or applicable legal requirements.

Any changes will be published on this page with an updated "Last Updated" date.